However, there is a high chance that this was changed by the original installer. The default engineers code is 0 (zero) then enter, then 7890 enter. To remove the lid you first need to enter the Engineers code, which is not the same as the customer code. To change the battery you will indeed need to remove the main panel lid. You can get this for about £12-£18 from screwfix depending on model. I'm not sure what size battery is in this model but it will be a 12volt lead acid either 7Ah or 3Ah. Rob, certainly the battery sounds as though it needs replacing.
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